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Service Desk Manager

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Required skills:
— 3+ years of experience as a Service Desk ;
— System Administrator background (Windows, MacOS, Linux);
— Administration of Atlassian products (Jira, Confluence, etc.)
— Knowledge of corporate tools for role management and authorization, methods and techniques;
— Knowledge of password security best practices;
— Excellent communication skills;
— Intermediate level of English at least.

 

Responsibilities:
— Communication with external ServiceDesk company;
— Maintain user accounts, managing resource access rights;
— Manage the company's service accounts;
— Development and support of onboarding/offboarding processes in the company;
— Build an internal team, wnich will cover functions we need;
— Organization and development of all our user support system, including accounts of the internal and external teams.

Will be a plus:
— Experience as a team leader;
— Experience of administering Cloud accounts (AWS/GCP/Azure/etc);
— Experience with IAM or IdM systems, developing role-based access control models.